Sara
Sara
Theo
Theo
Marie
Marie
Niko
Niko
Yuki
Yuki
Léa
Léa
Pauli
Pauli
Anja
Anja
Marie · speaking · 00:26
CURRENT TOPICHow do we de-risk the Q3 rollout?
4:46 / 5:00
Live · 6 in session · Topic 2 of 5

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CURRENT TOPIC · 7 votes

How do we de-risk the Q3 rollout plan?

  • Phased release vs full cutover by region
  • Rollback plan if NPS drops > 10pts
  • Owner per workstream — name & date
4:46 / 5:00
To discuss · ranked by votes3
  • Customer onboarding: keep 1:1 or scale to async?
    @theo · 2 details
  • Ship the new pricing experiment before mid-month?
    @sara · 4 details
  • Hiring panel calibration — who reviews what?
    @niko · 1 detail
Proposed topics · not yet voted in2
  • Should we sunset the old billing API?
    @marie
  • Slack channel hygiene — too many #random
    @yuki
Done · 2
  • ✓
    On-call rotation — split EMEA / NAM
    3 actions assigned
  • ✓
    Postmortem template review
    1 action · @marie
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AI summaryTranscript 12 minRecording audioQ3 review · Engineering · Apr 30, 2026
◆Decisions3
  • Phased Q3 rollout, not full cutover. EMEA week 1, NAM week 3, APAC week 5. Rollback if NPS drops >8pts in any region.
  • Pricing experiment ships before mid-month. 50/50 split, kill-switch ready, review on day 14.
  • Onboarding stays 1:1 until ARR per CSM exceeds €500k. Revisit Q4.
→Action items5
  • Lock NPS thresholds with data teamSSaraMon May 4
  • Wire kill-switch into pricing toggle serviceTTheoWed May 6
  • Draft EMEA rollback runbookNNikoFri May 8
  • Customer comms — phased timelineMMarietoday
  • Schedule Q4 onboarding reviewYYukiAug 15
?Open questions2
  • How do we handle a partial rollback (one region only)? — owner not assigned.
  • Do we need legal sign-off for the new pricing copy in DE? — flagged for next session.
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